Terms of Service

Effective 6 April 2026  ·  Last Updated 23 July 2026

These Terms of Service (“Terms”) are a binding agreement between you (“Customer,” “you”) and MOAA TECH Nigeria Limited (“MOAA TECH,” “we,” “us”), a company incorporated in the Federal Republic of Nigeria with its registered office at Suite 307, Plot 307 The Kings Plaza, Ahmadu Bello Way, Kado, Abuja. By creating an account or using our products you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use our services.

1. The Services

Sharp is our multi-channel messaging platform. It delivers transactional messages (OTPs, alerts, security notifications) and promotional campaigns across SMS, WhatsApp, Email, and additional channels as they become available, with intelligent routing and automatic provider failover. Sharp+ is our customer management platform for customer records, appointments, and automated reminders, sending through Sharp’s delivery engine. Both are managed from the Console at console.moaatech.com and accessible through our API (together, the “Services”).

We grant you a non-exclusive, non-transferable, revocable right to use the API to integrate the Services with your applications. Keep API keys confidential; exposing a key in client-side code or public repositories may result in immediate revocation.

2. Accounts

You must be at least 18 and authorized to act for the organization you register. Keep your registration details accurate and your credentials secure; you are responsible for all activity under your account. Report suspected unauthorized access to info@moaatech.com immediately. We may refuse, suspend, or terminate accounts for violations of these Terms or the Acceptable Use Policy.

3. Wallet and Billing

The Services run on a prepaid wallet. Top-ups are handled by our authorized payment processor under its own terms. Pricing is per message and varies by channel and route; current rates are shown in the Console, and changes take effect with at least 14 days’ notice. Wallet funds are non-refundable except where the law requires. We may charge for messages submitted for delivery regardless of final delivery status, unless the failure is caused by a confirmed outage on our infrastructure.

4. Your Responsibilities

• Comply with these Terms, the Acceptable Use Policy, and all applicable laws and NCC regulations.
• You are solely responsible for the content of messages you send and must hold valid consent from every recipient.
• Use only Sender IDs you are authorized to use. Sender IDs require upstream approval, which we do not guarantee, and may be revoked for policy violations.
• If you store customer data in Sharp+, you are the data controller of that data and responsible for its lawful collection and use.
• Do not reverse engineer the Services, scrape the Console or API, interfere with the platform, circumvent billing or rate limits, or resell the Services without our written consent.

5. Data Protection

We are the data controller for your account and billing information. For message content, recipient details, and Sharp+ customer records, we act as a data processor on your instructions and you remain the controller. Full details are in our Privacy Policy.

6. Availability and Support

We aim for high availability but do not guarantee uninterrupted access. Delivery depends on telecom carriers and third-party channel providers; we route through multiple providers with automatic failover, but no specific message is guaranteed to be delivered. Support is available at info@moaatech.com.

7. Intellectual Property

MOAA TECH retains all rights in the Services, including software, APIs, documentation, and trademarks (including Sharp®). You retain ownership of your message content and customer data, and grant us a limited license to process and transmit it solely to provide the Services. Each party will keep the other’s non-public information confidential except where disclosure is required by law.

8. Disclaimers and Liability

The Services are provided “as is” and “as available,” without warranties of any kind. To the maximum extent permitted by law, MOAA TECH’s total liability under these Terms is capped at the amount you paid us in the twelve (12) months before the event giving rise to the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits or data. You agree to indemnify MOAA TECH against claims arising from your use of the Services, the content of your messages, your violation of law or of these Terms, or disputes with your recipients.

9. Suspension and Termination

You may close your account at any time by contacting us; remaining wallet balances are not refunded except where the law requires. We may suspend or terminate access immediately if you breach these Terms or the Acceptable Use Policy, if your usage poses a security risk, if the law requires it, or after 12 months of inactivity. On termination we retain data only as described in our Privacy Policy.

10. Governing Law and Changes

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes go first to mediation, then to the courts of the Federal Capital Territory, Abuja. We may update these Terms; material changes are announced at least 30 days in advance via the Console or email, and continued use after the effective date constitutes acceptance. If any provision is unenforceable, the rest remain in effect. Neither party is liable for delays caused by events beyond its reasonable control.

11. Contact