Acceptable Use Policy

Effective 6 April 2026  ·  Last Updated 23 July 2026

This Acceptable Use Policy (“AUP”) governs everything sent through Sharp and Sharp+ on any channel, including SMS, WhatsApp, Email, and Push, as well as customer data managed in Sharp+. It supplements our Terms of Service; violating it can lead to suspension or termination of your account.

1. Consent

You must hold clear, verifiable, revocable consent from every recipient before messaging them, and be able to show it on request. Transactional messages (OTPs, alerts, security notifications) may be sent without separate marketing consent but must not contain promotional content. Promotional messages require explicit opt-in, must include an easy opt-out, and must respect Nigeria’s Do Not Disturb (DND) rules: no promotional messages to DND-registered numbers unless the recipient specifically opted in to hear from you.

2. Prohibited Content

Never use the Services to send:

• Spam: unsolicited bulk messages or messages to purchased or scraped contact lists.
• Fraud: phishing, smishing, advance-fee scams, or any content designed to deceive.
• Impersonation: spoofed sender identities, or Sender IDs posing as other companies, government bodies, or emergency services.
• Malware: links to malicious software or harmful code.
• Illegal content: anything that violates Nigerian law or the law of the recipient’s jurisdiction.
• Hate speech or harassment: content promoting violence or discrimination against any person or group.
• Financial fraud or political manipulation: unregistered investment schemes, Ponzi schemes, disinformation, or voter suppression.

3. Channel Rules

• SMS: comply with NCC regulations and carrier policies; use approved Sender IDs; include opt-out instructions in promotional messages.
• Email: authenticate your sending domain (SPF, DKIM), use truthful From addresses and subject lines, include a visible unsubscribe link, and honour unsubscribes within 48 hours.
• WhatsApp: follow Meta’s Business Messaging Policy and use approved templates for business-initiated conversations; no bulk unsolicited messaging.
• Push: only to users who opted in through your app, with a working way to turn notifications off.

4. Limits and Sender IDs

Accounts have throughput limits based on plan tier; do not try to circumvent them with multiple accounts or distributed keys. Unusual volume spikes may be paused automatically while we verify the traffic. All Sender IDs must be registered and approved through the Console, must accurately identify your organization, and may be revoked for violations of carrier policies, NCC regulations, or this AUP.

5. Enforcement

We monitor traffic patterns, delivery metrics, and complaints. We do not routinely read message content, but may review it when investigating a suspected violation. Depending on severity, we may act without advance warning:

MOAA TECH holds NCC Sales & Installation (Major) and VAS Content Provider licences, and we cooperate with regulators and law enforcement in investigations of platform misuse. Account information and message metadata may be disclosed where the law requires; message content only under court order.

6. Reporting Abuse

Received an unwanted or abusive message sent through our platform? Report it and we will investigate promptly.

We may update this AUP as law or our Services change; material changes are announced at least 14 days in advance via the Console or email.